KTC’s principal services include:

Business Analysis services ranging from the inception of the project up to final delivery and handover and everything in-between. Some examples of these services include:

  • Development of initial Requests for Proposal (RFP) allowing the client to define their conceptual requirements well enough to the point where the RFP can be taken to market for tender by prospective vendors
  • Functional analysis which encompass fact-finding workshops, assessment of current (AS-IS) solutions, definition of functional (TO-BE) requirements and gap analysis along with detailed Functional Requirement Documentation (FRD); an
  • Technical design which includes conceptual solution design and technology fits (KTC primarily focuses on the Microsoft D365 stack, but may offer technology-agnostic design based on client preference or requirement), as well as client-driven design review and Technical Design Documentation (TDD).
  • Advisory services which enable clients to make informed strategic decisions insofar as business direction is concerned based on the outcome of business analysis, such as BPR, etc.;
  • Project Implementation comprising of:
    • Product configuration and tailoring/customization;
    • Custom solution implementation;
    • Database design and configuration;
    • Template and data management;
    • Integration; and
    • Report- and dashboard building.
  • Training which includes both the development of training material as well as facilitation of training sessions;
  • Post-go-live support; and
  • Upgrades of existing solutions (limited to D365).


Software Development services (which may be included in project development, but may also be commissioned more directly if required) to cater for any application development needs, such as:

  • Custom code segments or full applications;
  • Integration between bespoke, LOB, or other applications/platforms; 
  • Web Services and/or Windows Services; 
  • Web Development

Database Design, Development and Manipulation (primarily Microsoft SQL Server), including:

  • SSRS Reporting
  • Queries
  • Data Manipulation
  • SSIS

Our basic skills matrix:

Area Skill Comments
Business Analysis Workshop Facilitation Includes facilitation of all workshop types and meetings, ranging from initial project inception and requirement definition to technical design workshops; from weekly scrums to steering/OpCo/ExCo meetings; from project kickoff to closeout workshops.
  Systems Analysis Functional and Technical Requirement definition, gap fit analysis, etc.
  Systems Design Including technical design, UI/UX design, integration design, data mapping/take-on design, database design (and optimisation), business process flow design, report and dashboard design and technical architecture design (application centric). 
  Documentation All project/design/development/solution documentation, including project charters, Functional requirement definition, technical requirement definition, technical design specification, change request documentation and training assessments. 
  Implementation Platform configuration and roll-out, product configuration, form level tailoring, user security design and development (see Development Area)
  Testing/QA Development of test case banks, internal and user-acceptance testing, unit testing, integration testing, system/solution testing, regression testing.
  Project Management Project planning, goal/progress tracking, scrum management, change management, time reporting, budget reporting, milestone reporting, expectation management.
  Training Training content development, user/super-user training, assessment and certification.
Application/Web Development Programming Including C#, C, JavaScript, jQuery, Ajax, ASP.Net, MVC, SQL, HTML, CSS, ADXStudio Portals/MS Dynamics Portals, Umbraco CMS.
  Integration Custom integration (see Programming), SSIS, KingswaySoft, Scribe, BizTalk, Telephony Integration.
  Web/Windows Services Including Azure functions.
Database Development and Management Database Design Design and normalisation of relational databases, primarily on the Microsoft SQL Server platform. Experience in Oracle, Firebase, Apache and other smaller, bespoke DBMS.
  Database Manipulation Ad-hoc queries, Transact SQL, Stored Procedures, SQL Functions. 
  Reporting SSRS reporting, Crystal Reports, FetchXML reporting.
Application Platforms Microsoft D365 D365 for Sales, D365 for Customer Service, D365 for Field Service Management, D365 for Project Service Administration, D365 OOB Marketing, SharePoint, PowerBI, PowerApps, Flow, LogicApps.
  Microsoft O365 All office productivity applications, Visio, Teams.
  Google Full Google business suite, including Gmail (for business), Sheets, Docs, Slides, Forms, Meet, Chat.